Privacy Policy for VoISIP Telecommunications Limited

Effective Date: April 14, 2025

At VoISIP Telecommunications Limited (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website, voisiptelecomms.com.

1. Information We Collect

We may collect the following types of information:

• Personal Information

– Full name
– Address
– Phone number
– Email address
– Identification details (e.g., National ID, driver’s license)
– Billing and payment information

• Technical Information

– IP address
– MAC address
– Browser type and version
– Device type
– Operating system
– Internet usage data and traffic logs (e.g., bandwidth usage, service logs)

• Customer Support

– Records of communication (emails, chats, or phone calls)

2. How We Use Your Information

We use the collected information for the following purposes:
– To provide and maintain our internet services
– To bill and manage customer accounts
– To detect, prevent, and respond to technical issues and fraud
– To comply with legal and regulatory obligations (e.g., NCC requirements)
– To improve customer service and enhance our offerings
– To communicate with you about your account, service updates, or promotions

3. Legal Basis for Processing

We process your personal data based on:
– Your consent
– The performance of a contract (e.g., service subscription)
– Legal obligations
– Legitimate interests in managing and growing our business

4. Sharing of Information

We may share your information with:
– Service providers and partners who support our operations (e.g., payment processors, network vendors)
– Law enforcement agencies, regulators, or other government bodies when required by law
– Third parties in connection with a business transfer, such as a merger or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include:
– Firewalls and encryption
– Secure access controls
– Regular audits and monitoring

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
– Access your personal data
– Correct inaccurate data
– Withdraw consent at any time
– Request deletion of your data (subject to legal obligations)
– Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

To exercise your rights, contact us at privacy@voisiptelecomms.com.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and gather analytics. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or other means.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VoISIP Telecommunications Limited
5 Lagos Street, Rumuomasi, Port Harcourt, Rivers State, Nigeria
Email: privacy@voisiptelecomms.com
Website: https://voisiptelecomms.com